Full-Time/Office
based in new york
digital design + developer
Monday to Friday
IT Service Desk Analyst
Job Summary:
We are seeking a highly skilled and motivated IT Service Desk Analyst – L1 to join our team, providing essential technical support to one of our customers (banking and financial institution).
What we offer:
- Competitive salary
- Health insurance (medical, dental, vision)
- Relocation assistance (inside Canada)
- Company-sponsored events and teambuilding activities
- Training and Development programs
The ideal candidate should possess:
- Excellent communication skills in English (mandatory) and French (will be considered an asset)
Previous experience at a similar role or any type of customer support position
Knowledge of the Windows 10/11 operating system, Microsoft Office products will be a strong advantage
Proficiency in basic computer operations, essential tools and technologies
Ability to analyze and resolve complex technical issues in a timely and efficient manner.
Attention to details, ensuring that all user issues are accurately documented and resolved.
Key Responsibilities:
- Resolve technical issues: You will be responsible for diagnosing, troubleshooting, and resolving technical issues related to the Windows 10/Windows 11 operating system, Microsoft Office products, and other banking and financial applications.
Provide end-user support: As an IT Help Desk Agent, you will provide exceptional customer service by answering user inquiries, guiding them through software usage, and offering effective solutions to their problems.
- Maintain IT infrastructure: You will play a crucial role in maintaining and updating the IT infrastructure, including hardware, software, and network systems, ensuring smooth and efficient operations for our customer.
- Document and track issues: You will be responsible for documenting and tracking all user issues, providing detailed reports to the IT team to help improve overall system performance.
- Collaborate with IT team: You will work closely with the IT teams to identify and address recurring issues, implement system upgrades, and ensure the organization’s IT environment remains secure and up-to-date.
- Configure hardware: if selected for onsite residential desk side support engineer role, then you will be responsible for configuring enterprise grade laptop, desktop, managing assets and related records in centralized database.
Contact Info
- 516-951-10 01
IT Solutions for small and medium-sized BUSINESSES
©️ ODANIC Technology Corporation 2021-2025
contact us
- 516-951-10 01
- info@odanic.com
Sample Headline
- 98 Cuttermill Road Suite466Great Neck, NY 11021
©️ ODANIC Technology Corporation 2021-2025